These are our latest (March 15) benchmarks regarding our response times and channel tickets. Much work has been done in order to decrease the first response times, taking in account the different time zones and our business hours. Another interesting point is that customers are opening tickets via the web portal, rather than email. This tells much about the work behind the helping desk and each product's manual in the forums. Talking about forums and I'd announce that public forums will be opened in a test base in the near future.